“With my copy of Co-operation, Conflict and Consensus in hand, I have to congratulate and thank you for a truly outstanding job – and for providing a level of service that went far beyond the reasonable.

“The complexity of the project certainly exceeded expectations. And those of us who worked on it here at Central are grateful for the patience, flexibility and commitment to quality shown by yourself and others at Baseline. Despite delays and obstacles lurking at every corner, you produced a corporate history that we consider the best example of its genre. It’s beautifully designed with inviting graphics and values that actually encourage handling, browsing and reading.

“The response from credit union and Central staff has been vocal and enthusiastic. Clearly, Central was fortunate in working with you on the assignment. Without your talent and dedication, I'm sure we'd have gone off track long before completion. I hope that you and the Baseline team are as proud of the book as we are.”

— Gayle Stevenson, Manager, Publications, Credit Union Central of BC